THE SYBARIS CHARTER

Our Values - our steadfast beliefs

• We believe that integrity and excellence is the core of everything we do.
• We believe that adapting to our customer's changing needs is critical to our success.
• We believe that our people will do their best when treated with respect and dignity, when they are encouraged to explore their talents, when they feel pride in their contributions, when they are rewarded fairly for their performance, and when diversity is embraced.
• We believe that innovation strengthens our company and fosters the development and discovery of new ways to serve our customers and our people.

Our Purpose - why we are in business

• We make possible the ideal customer experience through excellence in everything we do.

Our Mission - what we seek to accomplish

• We keep our promises to our people, our customers, our stakeholders, and our communities in the following ways:
• We provide premier hospitality services and supplementary business related services that meet our customers changing needs worldwide, offering value and excellence in all that we do.
• We sustain a financially strong company, providing a stable and long-term competitive return to our shareholders.
• We make every effort to be a conscientious and well-regarded employer by creating an atmosphere and culture of cooperation, impartiality, and where our employees are fairly rewarded.
• We build our heritage as a compassionate and responsible corporate citizen by the conduct of our company in the communities we serve.

Our Strategy - our plan of action

• We will sustain our company by synchronizing every part of our business so that each employee, business practice, procedure, and operation is focused towards achieving our mission.
• We will expand our service portfolio and create new markets by anticipating and adapting to our customer's evolving needs.
• We will serve as a seamless extension from our clients to their customers.
• We will utilize or create new technologies to better manage our business which will lead to innovative ways to grow our business.
• We will attract and develop the best and most talented people who are eager, exercise good judgment, and are loyal to our company.
• We will make each customer feel as if they were our only one.
• We will make business decisions that are prudent always weighing the factors of the employee, the customer, the long-term success of the company, the environment, and the community in which we do business.